Frequently Asked Questions
If you have a question that does not appear hear, please use the CONTACT US link above.
I downloaded your app, how can I see my previously purchased issues?
Can I view my digital subscription on the Apple Newsstand?
Can I download your App on my iPhone, Mini iPad, or Android devices?
What is the definition of a colored pencil?
How do I get my free digital issue?
How do I view my digital issue on my pc?
How can I view my digital issue on my iOS device?
How can I view my digital issue on my Android device?
I am having trouble viewing my PDF, what is the problem?
I downloaded your app, how can I see my previously purchased issues?
Unfortunately, we cannot transfer issues to the app. You have to purchase issues through the app, found in the Apple iTunes store (www.apple.com/itunes), to view in your Newsstand.
Can I view my digital subscription on the Apple Newsstand?
You can only view subscriptions bought through the app, found in the Apple iTunes store (www.apple.com/itunes), on your Newsstand.
Can I download your App on my iPhone or Android devices?
No. At this time we only have an app that supports the full-sized and mini iPad. We expect we will make an app for the iPhone and Android marketplace in the future but no plans are in place at the moment.
What is the definition of a colored pencil?
To maintain continuity throughout the colored pencil community, we looked to the CPSA (Colored Pencil Society of America), to define what qualifies a medium as colored pencil.
Dry drawing materials are made of coloring agents or pigments combined with a binder of some kind and come in a wide range of forms. It is helpful to view these materials as part of a broad spectrum of drawing media. The colored pencil medium is situated near the middle of a continuum that stretches from soft pastel on one end to oil pastels and oil bars on the other end. With the proliferation of new dry media, however, it has become much more challenging to define what is, in fact, colored pencil media.
1. Must come in a solid dry form.
That includes regular colored pencils, water-soluble colored pencils, and pencils where the pigment is encased in wood as well as art sticks which are solid pigment. We do not restrict how the pencils are applied and permit the use of water and other solvents.
2. Cannot be brushed off.
This refers specifically to colored pencil media applied on regular paper surfaces. It does NOT refer to brushing off loose ‘crumbs’ of colored pencil but instead refers to brushing off dry pigment as is possible with soft pastels. This does NOT refer to the ability of colored pencil media to be brushed off of sanded papers and other similar surfaces.
3. Must dry completely.
Due to the nature of the materials from which they are composed, oil based colored pencils dry completely while oil pastels and oil bars do not.
The appearance of the material is not the basis upon which the determination of approval is based. Some colored pencil media have wood coverings while others do not. Rather, the material must be placed within the continuum of dry drawing materials and then determine whether the above three requirements are met. Visit www.cpsa.org for more information.
Pastel Pencils and Crayons are NOT considered Colored Pencils according these definitions and would be ineligible for our contests and competitions.
How do I get my free digital issue?
To see if digital is right for you, download our complimentary sample issue here.
How do I view my digital issue on my pc?
All you need is a pdf reader, such as Adobe Acrobat Reader, available free here: http://get.adobe.com/reader/
How can I view my digital issue on my iOS device?
There are a few ways to download and access your digital versions in PDF format on your iOS devices.
The first can be done directly from your iOS device.
1. Sign in to www.magcloud.com via Safari on your iOS device.
2. Browse and purchase, or select existing publications for download (via Account -> Downloads)
3. Tap Download PDF for the digital version you want. This will start the download process. When complete the digital version will appear in Safari.
4. Tap anywhere on the screen to bring up additional Open In options at the top of the page.
5. Tap Open In… for all iOS applications available to read/store the PDF. Select your favorite (e.g. iBooks, Bookman, Goodreader, etc.)
6. Your MagCloud digital version should then open in the program you selected.
7. Read and enjoy!
You can also move PDFs from your computer desktop directly to your iOS device via iTunes and a USB cable.
Via iTunes iBooks Sync
1. Download a digital version from the MagCloud website to your computer desktop.
2. Connect your iOS device to your computer and make sure iTunes launches.
3. Drag and drop the PDF from your desktop into your iTunes Book library (the book icon in the upper left navigation bar in iTunes).
4. Select your iOS device on the left (iTunes 10.1 or later).
5. Click the Books tab in the resulting window.
6. Ensure that the Sync Books checkbox is enabled.
7. If iTunes is set to only sync selected books, be sure to enable the checkbox next to the PDF you want to sync.
8. Click sync.
9. Read and enjoy.
Via iTunes File Sharing
1. Connect your iOS device to your computer and make sure iTunes launches.
2. Select your iOS device on the left (iTunes 10.1 or later).
3. Click on the Apps tab to the right.
4. Scroll down until you reach the File Sharing section and click on any app that reads PDF documents that are listed under Apps (i.e. Bookman, Goodreader or Office Plus).
5. Click Add or drag and drop the PDF to the File Sharing window.
6. Click Sync.
7. Read and enjoy in the PDF reader app you selected.
How can I view a digital version in PDF format on my Android device?
1. Sign in to www.magcloud.com via the browser on your Android device.
2. Browse and purchase, or select existing publications for download (via Account -> Downloads).
3. Tap Download PDF for the digital version you want. A download icon appears in the status bar. The download arrow is animated until the download is finished.
4. Open the status bar and tap the downloaded file item.
5. Select which application you would like to open the file in.
6. Read and enjoy in your PDF reader app of choice.
I am having trouble viewing my PDF, what is the problem?
Our PDF’s are created by Hewlett Packard’s MagCloud especially for us and have been tested across multiple browsers to be able to load as quickly as possible, but since there are high resolution images, (and depending on the speed of both your internet and computer), it may take additional time to load – usually a few seconds but not more than a few minutes.
If you see a white screen, you may just need to wait.
If the PDF still does not load, please visit this link for additional trouble-shooting.
http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html
